Privacy Policy sity88 — Our Commitment to Protecting Your Data

When you register and use the Sity88 platform, we collect several categories of personal information needed to provide a secure, compliant, and high-quality service. This data collection is carried out transparently and only for permitted purposes.

In some cases, we may also collect data from public sources or trusted third parties for identity verification and fraud prevention purposes, in line with applicable legal requirements.

The data we collect is used responsibly and only for legitimate purposes. Below is the complete list of purposes for which user data is used on the Sity88 platform:

• Account management: Creating, maintaining, and securing your account, including the login process, two-factor authentication, and account recovery.
• Transaction processing: Processing deposits, withdrawals, and bonus payments accurately and efficiently.
• KYC/AML Compliance: Meeting legal requirements related to identity verification and anti-money laundering.
• Platform security: Detecting and preventing fraud, unauthorized access, and suspicious activity on the platform.
• Customer support: Resolving complaints, responding to inquiries, and providing effective technical support.
• Service communication: Sending important account notifications, promotions you have opted into, and policy updates.
• Platform enhancement: Analyzing usage patterns in aggregate (not individually) to improve the overall user experience.
• Responsible gaming: Monitoring gameplay patterns to identify users who may need responsible gaming support.

Your data security is Sity88's highest priority. We employ multiple layers of technical and procedural protection to ensure your information stays safe at all times.

• Data encryption in transit: All communication between your device and our servers is secured by TLS 1.3 protocol with 256-bit encryption.
• Data encryption at rest: Sensitive data stored in our databases is also encrypted using AES-256 algorithms.
• Secure data centers: Your data is stored in Tier III data centres with strict physical access controls, fire protection, and backup power systems.
• Two-factor authentication: All accounts are secured with OTP via the registered phone number as an additional security layer.
• Regular security audits: We conduct regular penetration testing and security audits by independent parties to identify and address any vulnerabilities.

Data retention periods depend on the type of information and applicable legal requirements. Generally, transaction and identity records are retained for as long as required by applicable law, while technical data and logs are deleted once the defined retention period expires.

Sity88 does not sell or transfer your personal data to any third party for marketing purposes. However, there are limited situations where we need to share your data with trusted partners to deliver our services:

• Payment service providers: Payment gateways such as DuitNow, FPX, and e-wallet providers receive the transaction information necessary to process your deposits and withdrawals.
• Game software providers: Third-party game providers may receive the minimum session information required to operate their games on our platform.
• Regulatory authorities: We may be required to disclose certain information to lawful authorities upon official request in accordance with applicable law.
• Identity verification services: Accredited third-party KYC providers assist us in verifying user identities as part of our compliance requirements.

All third parties we work with are subject to strict data protection agreements and are required to handle your data to the same high security standards as sity88 itself. They are not permitted to use your data for any purpose other than those specified in our agreements.

The Sity88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. The following are the types of cookies we use:

• Essential cookies (required): Required for core platform functions such as maintaining your login session, language preferences, and security settings. These cookies cannot be disabled.
• Performance cookies: Helping us understand how users interact with the platform so we can improve its performance and speed.
• Functional cookies: Storing your preferences such as favorite game selections, display settings, and language choice to deliver a more personalized experience.
• Security cookies: Used to detect suspicious activity, prevent unauthorised access, and protect your account from security threats.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect platform functionality and your gaming experience. Session cookies are automatically deleted when you close your browser, while persistent cookies are stored for a set period to remember your preferences.

As a Sity88 user, you have several important rights regarding your personal data. We are committed to making it easy for you to exercise these rights at no additional cost:

To exercise any of the above rights, please contact the sity88 customer support team via Live Chat on the platform. We will process your request within a reasonable timeframe and notify you of the action taken. Please note that some requests may be subject to legal requirements that limit our ability to fulfil them in full.

Sity88 is an online gambling platform exclusively dedicated to adults aged 18 and above. We take child protection extremely seriously and adopt proactive measures to prevent minors from accessing our platform.

• We do not knowingly collect any personal information from individuals under the age of 18.
• All new account registrations go through a strict age verification process, including identity document checks.
• If we identify an account held by an underage individual, the account will be terminated immediately and all funds returned.
• Parents or guardians who become aware that their child has accessed our platform are requested to contact us immediately.

Sity88 reserves the right to update or modify this privacy policy from time to time to reflect changes in our practices, legal requirements, or new platform features. We are committed to informing you of any material changes.

For significant changes, we will notify you via in-platform notification or email to your registered address at least 14 days before the changes take effect. For minor changes that do not affect your core rights, we will update the "Last Updated" date at the top of this document.

Continued use of the Sity88 platform after any policy changes take effect constitutes your acceptance of the updated policy. You are encouraged to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, we encourage you to contact us directly. Our privacy team is ready to assist you at any time.

• Live Chat: The fastest way to get a response — available 24/7 directly within the Sity88 platform.
• Email: [email protected] — We aim for a response time of 24–48 hours on business days.

For complaints relating to data processing that cannot be resolved directly with us, you have the right to refer the matter to the relevant data protection authority in the jurisdiction where you reside.